Clay Yeaman
20010 Mayfair Park Lane, Spring, Texas 77379                                                                                                                                                                                                                              (281) 376-5225
clay@yeaman.org
http://clay.yeaman.org

Summary
An Information Technology Professional with a versatile background in areas including: Web Analytics, Web Application Development, Business Intelligence, and Data Warehousing.  Proven reputation for Analytical Problem solving abilities.  Extensive Experience in technologies including:

ASP CSS HTML XHTML XML PHP MySQL Oracle MS SQL Server TOAD JavaScript Perl

Experience
Hewlett Packard (Compaq Computer Corporation), Houston, Texas                          9/1993 - 5/2006

Business Analyst/Project Lead - Customer Knowledge Management
Responsible for leading data warehousing projects.  Including gathering and documenting business requirements, performing data analysis, data modeling, creating ETL specification documents, creating project plans, managing project documentation and change management. 
* Successfully led the deployment of an eCommerce data mart, consolidating all commercial eCommerce data.   

Internal Consultant - World-Wide Web Metrics
Responsible for deployment of Web Metrics solution.  Including gathering and documenting business requirements, performing risk assessments, writing custom scripts, debugging implementation problems and managing customer relationship to ensure satisfaction. 
* Successfully deployed Web Metrics on over 1.2 million pages including custom tags for eCommerce implementations. 
* Led effort to train Marketing organizations worldwide in effective reporting strategies.
  
Programmer Analyst - North America Customer Support
Responsible for developing and leading the implementation of Internet Customer Service tools.   Perform business requirements analysis and create requirements documentation.  Manage development lifecycle. 
* Developed Content Management System for frequently asked support questions giving customers the ability to search for a solution prior to creating a support ticket.  This effort resulted in a 40% decrease in new ticket creation. This solution was created with ASP and a SQL Server backend.
* Deployed an intelligent E-mail management system that allowed for automated answering of basic inquiries.  This allowed the Technical Support Engineers to focus on more complex issues and reduced ticket handle time by approximately 60%. Created custom reports with ASP. 
* Led the deployment of the award-winning Compaq Support Forum.  The average cost of an online support incident was reduced resulting in annual savings of more than $1,000,000.

Online Technical Support Engineer
Responsible for the administration of Windows NT/Linux production and development servers. Developed online training presentations using cutting edge Web technology. Created custom survey reports in Microsoft Access. Supported end users via incoming email and postings to online message boards.

Technical Support Engineer
Provided technical support to end users and authorized service providers via inbound telephone calls.  Diagnosed Operating System, hardware and software issues on desktops, laptops, servers and options.

Electronic Technician
Troubleshot servers from board to component level utilizing schematics, digital multi-meters, logic analyzers and oscilloscopes. Trained other technicians and test operators. Coordinated the production line while discovering, solving and reporting problems. 
 
Inline Circuit Analyzer
Responsible for troubleshooting digital circuit failures at the component level. 
  

Education

BS, Business Information Systems, University of Phoenix, Phoenix, Arizona


Certifications and Certificates
A+   
Accredited Compaq Technician     
CIW Associate
Dimensional Modeling in Depth - Kimball University
Managing Projects - George Washington University
Microsoft Certified Professional - SQL Server 7.0 Administration
Siebel Analytics - Server Architect 
Omniture University

Memberships
Association for Computing Machinery
Houston PHP Users Group